Refunds and Cancellations Policy


    At Discover Your Permanent Happiness (DYPH), we are committed to ensuring your satisfaction with our services and products. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund and cancellation policies below.


    Refunds

    We offer refunds for the following situations:

    1. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 30 days of receiving your order. We will arrange for a replacement or a full refund.

    2. Incorrect Products: If you receive an incorrect product, please notify us within 30 days of receiving your order. We will arrange for the correct product to be sent to you or offer a full refund.

    3. Service Dissatisfaction: If you are not satisfied with a service provided by us, please contact us within 30 days of receiving the service. We will work with you to address your concerns and, if necessary, issue a partial or full refund.

    Refund Process

    To request a refund, please follow these steps:

    1. Contact Us: Email us at dyphgng@gmail.com with your order number, details of the product or service, and the reason for the refund request.

    2. Return the Product: If applicable, we may ask you to return the product to us. We will provide you with a return shipping label.

    3. Refund Approval: Once we receive your request and the returned product (if applicable), we will inspect it and notify you of the status of your refund.

    4. Refund Issuance: If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

    Cancellations

    We understand that sometimes you may need to cancel an order or a service. Our cancellation policy is as follows:

    1. Product Orders: You can cancel your order within 24 hours of placing it. If your order has already been shipped, you will need to follow our return process once you receive the product.

    2. Service Bookings: You can cancel a service booking up to 24 hours before the scheduled service time. Cancellations made within 24 hours of the scheduled service time may not be eligible for a full refund.

    How to Cancel an Order or Service

    To cancel an order or service, please follow these steps:

    1. Contact Us: Email us at dyphgng@gmail.com with your order number or service booking details and the reason for the cancellation.

    2. Cancellation Confirmation: We will confirm your cancellation and provide further instructions if necessary.

    Non-Refundable Items

    Certain items and services are non-refundable, including but not limited to:

    • Digital products and downloads
    • Gift cards
    • Services that have already been rendered

    Contact Us

    If you have any questions about our refunds and cancellations policy, please contact us at:

    • PHONE :+91 70330 70705 / +91 80098 53105
    • E-MAIL : dyphgng@gmail.com
    • LOCATION : ISKCON, Sudarshan Dham, Gurugram-Sohna Road Badshahpur, Sector-67, Gurugram, 122101

    We appreciate your understanding and cooperation. Thank you for choosing Discover Your Permanent Happiness (DYPH).